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We strive for you to be happy with your purchases and services from Wildcraft.

Thank you for shopping with us and supporting our small business!

It means the world 🌎.


FOR OUR LOCAL CUSTOMERS

If you are concerned that a product may not work for you or if you know you have super sensitive skin, we are happy to provide a sample first OR please begin with the travel size option, when available.

For makeup, we prefer to color match you first & get your approval prior to purchase, particularly for foundations & concealers.


PRODUCT RETURNS

For health, hygiene and safety reasons, we are unable to accept returns on opened or used items unless manufacturer defective*, which we are happy to replace within 30 days of purchase.

You may return UNUSED/UNWORN item(s) in original/undamaged packaging (incl. all tags) within 10 DAYS from purchase date (or received date for gifts) for a full refund in original form of tender.

*ELECTRONIC SKINCARE TOOLS, APPLIANCES + ESSENTIAL OIL DIFFUSERS: The manufacturer requests that you contact them directly for replacement, technical support, or to begin a return, as these items are under warranty. Please do not bring these products back to the store for a return. Their contact information is included on the box, their website, or instruction manual. We are happy to provide manufacturer contact information, as well, but unable to process returns without customer/manufacturer communication first.

Purchases made in cash or check will be refunded in the form of a gift certificate (unless same day purchase in cash).

PLEASE NOTE: All handmade items (incl. cosmetics and skincare) will have slight variations in color + consistency. No returns are allowed on these items for this reason. Please do not leave your natural products in extreme heat, like your car. They will melt, change texture and cause rancidity.

ALL SALE ITEMS ARE FINAL.

Requests to return or exchange merchandise received as a gift must be accompanied by a receipt to locate the sale in our system.

WORKSHOP, CLASS OR EVENT

Cancellations must be made at least 72-hours (3 days) prior to event start time to qualify for a refund.

Registration OR cancellations made within 72-days of event do not qualify for a refund or an exchange for a future workshop.

Cash refunds will be provided in the form of a gift certificate.

"No-shows" forfeit their refund & all provided materials.

Once registered, please add a reminder to your personal calendar as we may not send email or text reminders.

Workshops may be cancelled due to to low participation or unforeseen circumstances. Participants will be notified within 1 to 2 days of any changes.

RETURN SHIPPING

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect, or manufacturer defective item.). Otherwise, you will incur the cost of return shipping. Same in-store 10-day return policy applies (see above). Once returned item is received and processed, credit to your account will take an average of three business days to hit your account.