RETURNS + CANCELLATIONS

We strive for you to be happy with your purchases and services from Wildcraft.

Thank you for shopping with us and supporting our small business!

It means the world 🌎.

FOR OUR LOCAL CUSTOMERS

If you are concerned that a product may not work for you or if you know you have super sensitive skin, we are happy to provide a sample first OR please begin with the travel size option, when available.

For makeup, we prefer to color match you first & get your approval prior to purchase, particularly for foundations & concealers.

PRODUCT RETURNS (for in-store or online orders)

For health, hygiene and safety reasons, we are unable to accept returns on opened or used items unless manufacturer defective*, which we are happy to replace within 30 days of purchase.

You may return UNUSED/UNWORN item(s) in original/undamaged packaging (incl. all tags) within 10 DAYS from purchase date (or received date for gifts) for a full refund in original form of tender.

*ELECTRONIC SKINCARE TOOLS, APPLIANCES + ESSENTIAL OIL DIFFUSERS: The manufacturer requests that you contact them directly for replacement, technical support, or to begin a return, as these items are under warranty. Please do not bring these products back to the store for a return. Their contact information is included on the box, their website, or instruction manual. We are happy to provide manufacturer contact information, as well, but unable to process returns without customer/manufacturer communication first.

Purchases made in cash or check will be refunded in the form of a gift certificate (unless same day purchase in cash).

PLEASE NOTE: All handmade items (incl. cosmetics and skincare) will have slight variations in color + consistency. No returns are allowed on these items for this reason. Please do not leave your natural products in extreme heat, like your car. They will melt, change texture and cause rancidity.

ALL SALE ITEMS ARE FINAL.

Requests to return or exchange merchandise received as a gift must be accompanied by a receipt to locate the sale in our system.

RETURN SHIPPING FOR ONLINE ORDERS

We'll pay the return shipping cost (and provide a label) only if the return is a result of our error (i.e., you received an incorrect, or manufacturer defective item). 

For any other reason, you will be responsible for returning and paying the shipping cost to return the item to us, as well as providing your own shipping label. Or please reach out if you'd prefer to purchase a $9.99 flat rate return shipping label from us. We recommend that if you are shipping an item over $70 in value that you use a shipping service with reliable tracking or insurance, like USPS Priority. If a return item is lost in transit to us, we cannot issue a refund. 

Once the returned item is received and processed, credit to your account will take an average of three business days to hit your account.  

WORKSHOP, CLASS OR EVENT

*Cancellations must be made at least 72-hours (3 days) prior to event start time to qualify for a refund. Registration OR cancellations made within 72-days of event do not qualify for a refund or an exchange for a future workshop.

*Some events are completely non-refundable, which will be made clear on its sales page.

Cash refunds will be provided in the form of a digital gift card.

"No-shows" or last-minute cancellations forfeit their refund & all provided materials.

Once registered, please add a reminder to your personal calendar as we may not send email or text reminders.

Workshops may be cancelled due to to low participation or unforeseen circumstances. Participants will be notified within 1 to 2 days of any changes.

SKINWISE APPOINTMENTS

Cancellations are allowed up to 48-hours prior to your scheduled time without being charged the full amount of the service. 

We want to be available for your needs and the needs of our other Wildlings, as well as honor our employee’s time and schedule.

If a scheduling conflict occurs, appointment changes must be done bycalling or texting the shop at 843-901-9040.

Please do not email regarding appointment changes. Please leave a voicemail if it's after store hours.

We greatly appreciate your consideration of this matter.